Does the Car Have to Be in My Name to Register for Blue Link

Blue link service Introduction

Name	Description
Blue link smart control	Remote climate control Remote door open/close Parking location check Destination transmission Vehicle condition check
Blue link safety	Automatic air bag operation notification SOS emergency dispatch Theft tracking Theft alarm Inadvertent driving notice Start-up restriction service
Blue link vehicle management	Blue link monthly report Vehicle diagnostics
Navigation	Blue link navigation Server-based voice recognition Share my car location

Blue link subscription provides Blue link smart control, Blue link safety, Blue link vehicle management, driving for free of charge for a certain period of time.

For more information on the free period, please visit the Blue link website (http://bluelink.hyundai.com).

Blue link smart control requires Blue link application (Blue link smart control). Download and install the application in the smartphone from Apple app store or Google playstore.

Changes in Driving Experience by Blue Link!!

Smart Driving Experience

• During the cold winter or hot summer season, remote controls to turn the vehicle on or off or to adjust the interior temperature of the vehicle suing the smartphone from home or office are available!!
• When the parking location is not clear, check the location on the map using the smartphone.
• Assure the door lock using the smartphone without visiting the parking lot again.

Smart Driving Experience

• Accidents are automatically processed without report.
• Any intrusion in the vehicle is alerted via SMS to the smartphone.
• Supports the vehicle recovery in case of theft though the location tracking in cooperation with the police.

Smart Control

Remote Climate Control

Service Features

The service includes the remote controls to turn the vehicle on or off or to adjust the interior temperature of the vehicle by using the smartphone.

Use of Service

• Remote Engine On and Remote Climate Control

Optimizes the interior temperature of vehicle in advance at a remote location.

Air Conditioner or heater is activated by comparing the set temperature and the external temperature. Remote Climate options removes the moisture and/or frost on the windshield.

For the Remote Climate, the remote engine start must be activated. The time of remote engine start can be set from 2 to 10 minutes.

(During the remote engine start mode, when the driver opens the door using the smart key and rides in the vehicle, the mode is switched to the normal engine start.)

• Remote Engine OFF

After the remote engine on/ climate, the user may cancel the climate (engine on) remotely.

,Reference

For the safety of customer, during diving or under a circumstance determined as the driver is in the vehicle, remote engine on/off is disabled. (Doors are not locked by the smart key, the gear is not positioned at P, etc.) Please be noted that, in some areas, the ordinance of local government restricts the place and/or duration of engine idling. Please be cautious that the wiper is activated after the engine is turned off while the wiper switched to on. Depending on the climate condition and the location of vehicle, the value set by the remote control and the actual condition of the vehicle may differ. The service is provided only for 168 hours (7 days) after the engine turned off. The service may be limited in a communication shaded area.

Remote Door Open/Close

Service Features

Door opening is available even if the key is lost or the doors are locked having the key in the vehicle. The request to lock the doors is available when being away from the vehicle with the lock is cleared.

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If the door is not opened within 30 seconds after the remote door unlock, the door are automatically locked again. Remote door unlock causes concerns on the theft. Please use the service only at safe places. Remote door lock/unlock does not actually open/close, but only locks/unlocks the doors. When a door is opened, remote door lock is not available. The service is provided only for 168 hours (7 days) after the engine turned off. The service may be limited in a communication shaded area.

Parking Location Check

Service Features

The parking location of vehicle is identified by the bilking lights and the horn sound as well as the map on the smartphone.

Use of Service

• Emergency Light Blinking (for 27 seconds) :

Suitable during night hours or for parking in a residential area.

• Emergency Light Blinking + Horn Sound (for 27 seconds) :

Suitable during daytime or for parking in a large/underground parking lot.

• Available by find parking location of sub menu in blue link application.

,Reference

To stop the horn sound (27 seconds) early, Lock and Unlock the doors using the smart key. Please use the service only when the vehicle is parked. Requesting this service when the vehicle is driven, risks on the safety can be caused by the sudden horn sound and emergency light bilking. The service is provided only for 168 hours (7 days) after the engine turned off. The service may be limited in a communication shaded area. The map identification of the vehicle location using Blue link smart control is available only in a distance of 3 km or less from the vehicle due to the privacy protection. The map identification of the vehicle location using Blue link smart control also shows the user's location based on the smartphone location service (GPS, etc.). The location may be different a little from the actual location since it is based on GPS of the user's smartphone.

Vehicle Condition Check

Service Features

Shows the engine run status, the door lock status, the door open status (Front/Rear/Left/Right), the Climate Status (the set condition) and FCEV Status information.

Use of Service

• Available by check vehicle condition of submenu in Blue link application (Blue link smart control).
• When you turn off the engine, the Blue link application automatically displays vehicle status information. (Depending on the condition of the vehicle takes a few seconds ~ minutes)

,Reference

The set temperature is specified only during climate on condition. Defrost Icon is specified only when the moisture (frost) removal feature is on. The service is provided only for 168 hours (7 days) after the engine turned off. The service may be limited in a communication shaded area.

Destination Transmission

Service Features

The service provides a convenient feature for customers frequently search in portals on smartphones that transmits destinations searched on internet portal and Blue link application (Blue link smart control).

Use of Service

You can use the destination transmission in the Blue link application.

,Reference

Activates the smartphone location service (GPS) and etc. to provide more accurate search results than that of my location search. When my location is searched Accuracy Order: Shows the results of searches closest to the keyword centric to the current location (maximum 30 results). Distance Order: Shows the results of searches only in 5 km from the current location. When my location is not searched Accuracy Order: Shows 30 results of searches closest on the map set as the base. Distance Order: Shows the results of searches in 5 km on the map set as the base.

Blue Link Safety

Automatic Air Bag Operation Notification

Service Features

• When the car accident occurs, the signal of operation is transmitted to Blue link emergency rescue center and the fast emergency rescue and accident process are supported.
• The automatic call answering mode is switched after the air bag is operated for the customer to answer the phone even when it is hard to answer due to injuries or etc..
• The automatic call answering mode is cleared when the counselor closes the service r the engine is turned off.

Use of Service

When the car accident occurs, the accident is automatically reported to the Blue link emergency rescue center. And the phone call is connected to check the accident satiation through the customer's vehicle and the counselor requests 119 and the insurance company for dispatch to the location.

,Reference

The service shall not be provided when the terminal device is not normally operated due to the modification, installation/uninstallation, damage or defective service. When the car accident occurs including the following example, the service shall not be provided. Rear collision or collision (To any side where the air bag is not installed) Diagonal front or rear collision (Front or rear collision from diagonal direction) Rollover or other accidents When the power supply is failed because of the vehicle batteries damaged by excessive impacts form an accident, the service may become disabled. If any additional device such as the remote starter is installed on the vehicle, please be especially cautious that an error transmitting the air bag operation signal even when no accident happens.

SOS Emergency Dispatch

Service Features

• The automatic call answering mode is switched after the air bag is operated for the customer to answer the phone even when it is hard to answer due to injuries or etc..
• The automatic call answering mode is cleared when the counselor closes the service or the engine is turned off.
• When calling to 119(112), 3-way call is made connecting the counsellor and the 119(112), staff simultaneously so that the rapid dispatch is supported by checking the accident location and the customer information through the counselor.

Use of Service

• Pressing [SOS] button automatically connects a counselor who checks the situation of customer and supports the emergency situation by requesting 119 and other supporting volunteers for dispatch.
• Blue link center (1899-0606) connection > No.2 (Request for subscriber service) > No. 1 (Security request) > (Blue link phone number +*) > Use of service

Service Description

• Emergency rescue service

The rescue service is provided when the driving is impossible due to an accident or a natural disaster. However, additional charge may occur according to the complexity or the time consumption of the rescue service.

• Emergency towing service

The emergency towing service is provided when the driving is impossible due to a failure or an accident. The charge is free for the distance up to 10km from the location starting towing. Additional charge occurs when exceeding the free towing distance.

• Emergency gas service

Up to 3L of petroleum or diesel is provided for free of charge when the driving is impossible since the fuel has run out. However, for LPG vehicles, the emergency fuel service is not possible so that the emergency towing service is provided.

• Battery charging service

When driving the vehicle is impossible due to the battery discharge, the free battery charging service is provided. In case of the battery change according to the customer's intention, the charge should be paid by the customer.

• Unlock service

The unlock service is provided for free of charge if the key of vehicle is lost or the doors are locked while the key is left inside. However, the lock of trunk is excluded.

• Tire exchange service

If driving is impossible a due to flat or damaged tire, the service to change the tire with the spare tire stored in the vehicle. However, In case of the tire change to new one according to the customer's intention, the charge should be paid by the customer. If no spare tire is in the vehicle or two or more tires are damaged, since the handling at the site is impossible, the emergency towing service is provided.

• Other emergency service at site

If driving is impossible, emergency services available at the site is provided for free of charge. However, any charge occurred due to repairing or exchanging of any part should be paid by the customer.

,Reference

Use Blue link center for normal services for general information or road directions that are not emergent for immediate supports on other emergency situations. Services are unavailable for vehicles not registered in Blue link. (ex: Other vehicles owned by the customer subscribing Blue link, Vehicles owned by other family members.) In areas where the works on roads are prohibited by related laws, the emergency towing service is provided for the safety of customer. (ex: Highway, Expressway and Bridge, etc.) Services for towing, door unlock, tire change, emergency gas and battery changing are provided by the subscribed insurance company or Hi-car service, a partner of Blue link according to the customer's intention. In case of any other item including the warranty repair, the emergency dispatch service is provided. In this case, the service is subjected to the clauses and agreements of the warranty of the new vehicle purchased by the customer. For immediate service, please notify on change of the license no., the insurance company or emergency contact info. to Blue link center (1899-0606).

Theft Tracking

Service Features

In case of a vehicle theft, Blue link emergency rescue center supports for effective and fast tracking of the stolen vehicle by providing the current location, vehicle immobilization and the driving route to the police in real-time.

Use of Service

• After phone call connection to Blue link center (1899-0606), select the theft tracking service following the ARS guidance to connect to a counselor. After confirming of the police report through the customer identification procedure, the theft tracking service is provided.
• To prevent infringement of the customer privacy or abuse of the service, the theft tracking service is not provided for any case that is not reported to the police,

,Reference

To protect the private information and the location information, the service is provided only when the police requests. The service is provided only for the Blue link subscribers. For the service, a certain identification procedure is performed.

Theft Alarm

Service Features

If the vehicle theft alarm is activated, the theft or towing of the customer's vehicle is prevented by sending a SMS to the customer' mobile phone that previously has been registered.

Use of Service

When the vehicle theft alarm is activated, the signal is automatically transmitted to Blue link emergency rescue center. On reception of the signal, a SMS notifying the theft alarm is automatically transmitted to the customer's mobile phone.

,Reference

Theft alarm notification is provided only when the theft alarm of vehicle is activated. Theft alarm notification is not provided for vehicles without theft alarm system. Vehicle theft alarm refers the alarm by blinking emergency lights and activating the alert sound if any door, the engine hood or the trunk locked by the smart key (or remote key) is opened not using the smart key (or remote key). For some vehicles, the theft alarm system can be activated or deactivated by using the general key (or spare key). If the door is locked by a key that is not the smart key, Theft alarm notification is not activated.

Inattentive driving notice

Service Features

• Inattentive driving of the vehicle If an alarm occurs during operation of the alarm system, the Blue link agent is dialed directly into your vehicle.
• You can prevent drowsiness and prevent accidents by talking with Blue link counselors such as resting place guidance.

Use of Service

• Inattentive driving of the vehicle If an alarm occurs during operation of the alarm system, the instrument cluster will display a message you to be advising you to rest with a notice of Inattentive driving.
• Then, the Blue link emergency response center is automatically detected, and your vehicle and Blue link agent will be connected directly.

,Reference

Inattentive driving notification service is provided only when an alarm occurs during operation of the vehicle inadvertent driving alarm system. Inattentive driving If the vehicle is not equipped with an alarm system, Inattentive driving notice service is not available.

Blue Link Vehicle Management

Blue Link monthly Report

Service Features

• Automatically checks the vehicle for any abnormality on a specified day of each month and sends the result of the check to the Blue link center.
• The result of analysis of the information collected from the vehicle for a month is delivered via email.

Use of Service

• Provides helps to check the condition of vehicle once a month without out any special control on the menu.
• Monthly report of the month will be sent when driving within 7 days from the set inspection date. If you do not drive within 7 days of the inspection day, monthly report service will not be performed.

,Reference

Periodic inspection days are automatically set after 7 days from the contract date. Periodic inspection days can be changed on the Hyundai.com homepage provided in the monthly report. Suspected malfunctions can be cleared automatically according to the driving situation of the vehicle. If you have completed inspection at the repair shop, the diagnosis result and the vehicle status may be different. The report can be viewed on the integrated Hyundai homepage or Blue link application. The email address to receive the periodical check report can be changed on the website.

Using the Website

• Integrated Hyundai homepage (https://www.hyundai.com) > 고객서비스 > 블루링크 > 서비스 > 차량관리 > 월간 리포트

Vehicle Diagnostics

Service Features

If the light alerting the remote diagnostics on the dashboard of vehicle is on, selecting vehicle diagnostics makes the counselor deliver the diagnostics result and the service for towing, the direction for service center and the service reservation is provided.

Use of Service

• You can check any abnormality on the vehicle by press [Blue Link] > [Vehicle Diagnostics] on the home screen.
• In case of any failure found from the vehicle diagnostics, press [Blue link center] to receive services for towing/ repairing through the counselor.

,Reference

Diagnostics is on the engine transmission system related to the safety of vehicle, The failure is detected only when the alert light for the system on the dashboard is on. If the alert light is failed on a vehicle failure, press [SOS] button on the terminal device to request a service to the counselor for the direction to a close center or towing. This result is of the 1st diagnostics remotely assumed through the signals of the vehicle. Visit and check in a Hyundai motor service center or a service partner for detail diagnostics.

Navigation

Blue Link Navigation

Service Features

• Provides fast and accurate navigation service to avoid traffic congestion by using predicted traffic information and traffic information collected in real-time.
• If the destination is not registered on the navigation or if the navigation has not been updated, you can still use your Kakao place search to find the latest destinations

Use of Service

• Blue link navigation can be used after setting a destination.
• If the destination cannot be found in the navigation, you can search for the destination using Kakao location search.
• Kakao location search results can be sorted by accuracy and distance, and up to 100 matches are provided.
• You can select a match from Kakao location search results and set it as a destination.
• Blue link services center analyzes real-time traffic information to provide the fastest route.
• To choose another route while en route, you can select search again in the search menu to update the route.

,Reference

The road information provided to the user may vary from the actual road conditions (new roads, roads closed off, turns, changes in traffic regulations, etc.). Please comply with traffic regulations on the road and drive safely. Estimated time of arrival and travel time are calculated based on traffic information at the time of the search. Actual time of arrival and travel time may differ from estimation. Please use it as reference only. Guidance on new roads may differ depending on the time of updating the navigation. Kakao location search is provided through a partnership with Kakao. Please note that search results are based on Kakao search database.

Server-based Voice recognition

Service Features

• Sets your destination using intelligent smart voice recognition technology.
• Even if the destination is not registered in the navigation or if the navigation is not updated, the latest information stored in the Kakao database is used to provide the information.

Use of Service

• The feature can be activated using the remote control key [ ] on the steering wheel.
• You can easily set a destination by saying "Navigation + destination name".

,Reference

Server-based voice recognition requires a subscription to Blue link services. (Service is provided using navigation's voice recognition for non-subscribers.) Server-based voice recognition is provided through a partnership with Kakao.

Share My car location

Service Features

The service shares current location, destination, remaining distance and estimated time of arrival to a designated person.

Use of Service

• You can select up to 5 recipients by searching your phone's contacts (bluetooth connection required) or by entering their phone numbers.
• Destination sharing can only be selected if a destination is set in your navigation.
• The status icon shows if your location is being shared.( )
• A notification is displayed for a moment at the top, if the recipient checks your location.

,Reference

Using the service requires your consent to provide personal information to a third party. My car location is shared for one hour. Location sharing is automatically terminated if the ignition is turned OFF. Location, remaining time, the remaining distance may differ depending on network conditions.

Guide on Using Blue Link

Subscription

Blue link service becomes available by settings are completed to use the service at the vehicle after subscription is completed for the service.

For the service subscription, the vehicle registration and the compulsory information of the insurance information (the insurance company name and the vehicle license number are required.

When the subscription is completed, the messages notifying the completion of subscription process and guiding on the terminal device setting are transmitted through the mobile message and e-mail. The service is enabled after completing the terminal device setting following the guide.

Subscription Request

• Request through a Branch/Dealer

Visit a branch/dealer and request the subscription by completing the subscription form. Or ask a sales staff handling the process for how to complete the subscription form or any question related to the subscription.

• Request through Blue link center

Use Blue link center (1899-0606) for detail guide on Blue link service and the service subscription.

• Request through Online

The subscription request through online becomes available after signup on integrated hyundai website.

• Access Hyundai Website (https://www.hyundai.com) access login> 마이 페이지 > 블루링크 서비스 가입.
• Access Blue link website (http://bluelink.hyundai.com) access login > 이용안내 > 서비스 가입 > 현대닷컴 로그인 > 가입 정보 입력

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However, the use is available only when the names on the vehicle registration and the service subscription are identical, the user is a full member of integrated hyundai and a personal customer.

Blue Link Subscription and Settings

• When the subscription is completed, the messages notifying the completion of subscription process and guiding on the terminal device setting are transmitted through the mobile message and e-mail.
• Follow the instructions and tap [Blue Link]> [Blue Link Settings]> [Service Subscription and Settings]> [Subscription and Settings] on the home screen and use the service.

,Reference

Reference the websites of Blue link for the Blue link charge system. To subscribe the service, the automobile insurance subscription and the vehicle transfer must be completed. The working hours of Blue link center for the subscription are 09:00~18:00 on business days. (Close on Sat/Sundays and holidays) The service setting is impossible if the vehicle is located in an area where the mobile phone is not working. (Move the vehicle to a phone working area.) When the message "The registered customer information is incorrect." appears, contact Blue link center at 1899-0606. Turning the engine off during the service setting process may cause a failure of the terminal device.

Change/Cancellation

Service change/cancellation is available any time by using Blue link center or Blue link website.

(Items available for change: Customer information, Payment information, Additional services)

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However, the website is available only for the personal customers under the same names of the vehicle contract and the Blue link subscription. (Id of Full member of hyundai website is required.)

Request for Change

Requests for various changes in using the service are available through Blue link center (1899-0606).

,Reference

Documents required for the procedure of change or personal identification can be requested. In case of change of the contract party or the owner of vehicle due to the ownership transfer of a used vehicle, the previous contract should be terminated and the subscription should be made under the name of new owner. In case of the subscription under the new name due to change of the contract party or the owner, the promotion of free basic fee is not applied.

Request for Termination

• How to Terminate

Consulting with a Blue link center (1899-0606) counselor > Termination Request establishment > Termination

• How to Subscribe Again
• In case of desiring the use of service after termination, the process same with that of the initial subscription request is applied.
• In case of re-subscription, the promotion of free basic fee is not applied.

,Reference

Blue link service should be terminated in case of the ownership transfer of vehicle or the return of leased/rented vehicle. If the termination request is failed, the fees will be continuously charged.

Other General Inquiries

Any inquiry on Blue link service subscription is consulted on Blue link center (1899-0606) or Blue link website (http://bluelink.hyundai.com).

• Using the Website

Blue link website (http://bluelink.hyundai.com)>Customer Support

• Using Phone Calls

Call Blue link center (1899-0606), and, then follow the ARS guide.

,Reference

Blue link center (1899-0606) Please contact for inquires on subscription/change/termination/terminal device or others is using the service during 09:00~18:00 on business days (close on Sat/Sundays and holidays). Security service for subscribers (Automatic air bag operation notification, SOS Emergency dispatch, Theft tracking): Operated for 24 hours, 365 days. Contact Hyundai motor customer center (080-600-6000) for Inquiries on Automobile sales, maintenance, part or navigation.

Service Restrictions

Service may not be available in case of any of the followings: Reference the terms and conditions for other detail conditions for use.

• Interruption or delay of mobile communication service by the communication service provider. Service requested in an area where the mobile communication service is interfered.
• The service can be delayed, temporarily interrupted or unavailable due to a physical restriction on the mobile communication network or a change in the business or policy of the mobile communication company. In such case, the company shall be free from the responsibilities.
• Remote Climate Control, Remote Door Lock/Unlock, Parking Location Check and Theft Alarm shall be provided only for 168 days (7 days) after the vehicle's engine is turned off for the safety of power supply of vehicle.
• Service Stopped due to Delayed Charge Payment
• Discretional Repair or Installation of the Blue link terminal device in operation by fluent connections with the overall electric devices in the vehicle or the vehicle
• Power supply to the terminal stopped due to a natural disaster or the batteries damaged by a severe impact or discharged.
• Any failure of GPS positioning satellite. Interference in Radio Reception. Vehicle located in an area where the radio reception is impossible. Disabled commercial use of the service of GPS satellite (Transition to a paid service included).
• Vehicle located in a tunnel or underground space or in an area where GPS satellites are not recognized due to large buildings or other causes.
• Any issue by the user's negligence on the remote control service through Blue link application (Blue link smart control).
• Interruption due to Repair, Inspection, Replacement or Failure on the center system. Disabled normal service provision due to a natural disaster, national emergency, system failure or sudden increase of uses.
• Blue link service is subjected to frequent change, deletion and/or addition according to the company's condition.

<Immunity of Company>

The company shall be immune for the responsibilities on any service failure due to any of the above stated cases and/or any issue caused by the service.

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Source: http://webmanual.hyundai.com/PREM_GEN5/AVNT/FE/KOR/English/bluelink002.html

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